FAQ

FREQUENTLY ASKED QUESTIONS


1. WHAT IS YOUR ORDERING PROCESS: ARTWORK?

PLEASE FINALIZE THE PURCHASE OF ARTWORK SEPARATELY FROM PHOTOGRAPHY AND/OR VIDEOGRAPHY PURCHASES. ARTWORK CANNOT BE COMBINED WITH OUR PHOTOGRAPHY AND VIDEOGRAPHY PURCHASES SINCE THOSE CATEGORIES ALLOW FOR DISCOUNTS BASED ON QUANTITIES OR LICENSES PURCHASED. IF PURCHASES ARE MIXED TOGETHER IN ONE SHOPPING CART, IT MIGHT BE NECESSARY FOR THE ADMINISTRATOR TO MANUALLY SEND YOU A CORRECTED INVOICE TOTAL.

FOR ORDERS OUTSIDE OF THE CONTIGUOUS UNITED STATES AND INTERNATIONAL ORDERS, PLEASE E-MAIL BERNHARD SCHNEIDER FOR ADDITIONAL SHIPPING COAST CALCULATION.


    1. Click on the artwork image within Art Sales you wish to purchase to enlarge it.

    2. Find the selected artwork image in the right side description area. Since these are originals, there is only one available to sell. Enter 1 in the Quantity Box.

    3. You can choose artwork from multiple artists. Update your shopping cart before you choose any additional artwork.

    4. At any time you can edit your shopping cart. When you are done making selections, click on VIEW CART/CHECKOUT.

    5. Choose your form of payment and complete purchase.

    6. Once your order is received, your artwork will be shipped out within 5 business days.

 

2. WHAT IS YOUR ORDERING PROCESS: PHOTOGRAPHY?

PLEASE FINALIZE THE PURCHASE OF ARTWORK SEPARATELY FROM PHOTOGRAPHY AND/OR VIDEOGRAPHY PURCHASES. ARTWORK CANNOT BE COMBINED WITH OUR PHOTOGRAPHY AND VIDEOGRAPHY PURCHASES SINCE THOSE CATEGORIES ALLOW FOR DISCOUNTS BASED ON QUANTITIES OR LICENSES PURCHASED. IF PURCHASES ARE MIXED TOGETHER IN ONE SHOPPING CART, IT MIGHT BE NECESSARY FOR THE ADMINISTRATOR TO MANUALLY SEND YOU A CORRECTED INVOICE TOTAL.

However, you can combine video clips and photography purchases from different artists in one shopping cart.


    1. Click on the photo within Art Sales you wish to purchase to enlarge it.

    2. Find the selected photo in the right side description area. Here you can select and enter the quantity of that specific photo that you wish to purchase.

    3. Now, you can purchase additional video clips from the same artist or you can choose photos from multiple artists. You must update your shopping cart after each selection before you choose additional video clips and/or photos.

    4. At any time you can edit your shopping cart. When you are done making selections, click on VIEW CART/CHECKOUT.

    5. Choose your form of payment and complete required information.

    6. To complete your order, hit PLACE ORDER.

    7. A new window of Order Details appears. Here you can check your order and proceed below to Digital Downloads and click on HERE for automatic downloads of your ordered photo(s).

 

3. WHAT IS YOUR ORDERING PROCESS: VIDEOGRAPHY?

PLEASE FINALIZE THE PURCHASE OF ARTWORK SEPARATELY FROM PHOTOGRAPHY AND/OR VIDEOGRAPHY PURCHASES. ARTWORK CANNOT BE COMBINED WITH OUR PHOTOGRAPHY AND VIDEOGRAPHY PURCHASES SINCE THOSE CATEGORIES ALLOW FOR DISCOUNTS BASED ON QUANTITIES OR LICENSES PURCHASED. IF PURCHASES ARE MIXED TOGETHER IN ONE SHOPPING CART, IT MIGHT BE NECESSARY FOR THE ADMINISTRATOR TO MANUALLY SEND YOU A CORRECTED INVOICE TOTAL.

However, you can combine video clips and photography purchases from different artists in one shopping cart.


    1. Click on the video clip within Art Sales you wish to purchase to enlarge it.

    2. Find the selected video clip in the right side description area. Here you can select and enter the quantity of that specific video that you wish to purchase.

    3. Now, you can purchase additional video clips photos from the same artist or you can choose photos from multiple artists. You must update your shopping cart after each selection before you choose additional photos.

    4. At any time you can edit your shopping cart. When you are done making selections, click on VIEW CART/CHECKOUT.

    5. Choose your form of payment and complete required information.

    6. To complete your order, hit PLACE ORDER.

    7. A new window of Order Details appears. Here you can check your order and proceed below to Digital Downloads and click on HERE for automatic downloads of your ordered video clip(s).

 

4. IS THERE A RETURN POLICY FOR PHOTOGRAPHY & VIDEOGRAPHY?

Photography and Videography items are not refundable for any reason.

 

5. WHAT IS THE RETURN PROCESS FOR ARTWORK?

ArtbyBernhardSchneiderandFriends.com does not accept any returns unless the product received was damaged. All damaged products should be reported by email to Bernhard Schneider within 48 hours of delivery. If you do not raise a refund claim as described within the stipulated time, then you will be ineligible for a refund.

All artwork is thoroughly checked by the website administrator to ensure that it closely resembles the image. Therefore, we do not take returns. However, if the artwork you received is damaged, we expect you to notify the courier company at the time of delivery (this is very important for us in order to process a refund), immediately get in touch with us and send us by email a picture of the damaged product and packaging. We will investigate the issue and if the artwork is determined by ArtbyBernhardSchneiderandFriends.com to be damaged in transit, we will send you return approval through email and you will get a full refund of the artwork cost paid by you including the shipping charges. We will complete your refund within ten (10) days of our receipt of the product.

    RETURN PROCESS:

    1. Before making a return, ensure that you have reported the damaged product to the courier and to ArtbyBernhardSchneiderandFriends.com and have received a return approval.

    2. Complete the RETURN FORM and send to us by automated process.

    3. Ship your item back to the return address provided with your return approval in its original packaging, if possible. We strongly encourage you to return the item by a traceable method.

    4. Item must be returned within two (2) business days of receiving the return approval.

You, as the Buyer, shall be entitled to claim a refund of the purchase price and return shipping costs as your sole and exclusive remedy.

It is our policy that in the event of a disagreement, or if damage is not reported within the stipulated time period, ArtbyBernhardSchneiderandFriends.com holds the right to make the final call on all returns.

 

6. HOW CAN I BECOME AN ARTIST ON YOUR TEAM?

ANYONE INTERESTED IN JOINING OUR GROUP SHOULD DO THE FOLLOWING:


1. Read and understand our Terms & Conditions as well as our Privacy Policies documents.

2. Send an e-mail to Bernhard Schneider with some art samples for review and approval. The maximum sample amount is five photos, five art pieces and/or two 10-15 second video clips. If your sample exceeds e-mail limits, please send as a ZIP File.

3. There is a limit of 20 Artists for each art category, and some artists are in more than one category. Please let me know in which category or categories you are interested in:

    A. Drawings
    B. Paintings (Oil & Acrylic)
    C. Rock Art
    D. Water Color
    E. Caricaturist
    D. Photography
    E. Videography
    F. Other:___________

4. Upon approval, you will receive an Internet Services Agreement that outlines all details between parties. This agreement needs to be completed in order to get started.

 

7. HOW MANY COPIES OF EACH PHOTO OR VIDEO CLIP CAN I USE?


Only one copy per purchased photo or video clip is granted (Standard License), unless you are buying one of our Packages or an Enhanced License. If neither of our licenses fits your needs, please contact Bernhard Schneider with any questions.

 

8. HOW MUCH ARE YOUR SHIPPING CHARGES?


Shipping charges for the 48 contiguous United States are calculated at 10% of the total purchase price for the artwork. Digital photos and video clips are downloaded by the purchaser.